Frequently Asked Questions
If you don't own a 3D printer and still want any of my models, I can print on demand any of them or I can recommend you with people or any printing service next to you.
No, I don't share any original files of any of the models
No, I try to make every model for both resin and FDM printers, but even with that I prefer or at least I recommend use a resin printer for a better finish.
Yes I can design custom models or any based on one from any game, but this is a Patron advantage, (because it takes time and probably could be expensive for a single sale.
Yes, all the models labeled as free can be downloaded to use for cosplay or personal use without any charge, but we also have content exclusive for our Patreon tiers.
All the models are free to download, but Patrons have early access to models and changes, since they're supporting my work, they can ask for changes or updates, but, eventually every design it's going to be released for free.
Print on demand questions
You can use a coupon code during the checkout to get a discount, usually you get a coupon on your first order or randomly on Instagram or Twitter.
To track your order you can use your tracking code or your order number and email. You will see the status of your order with the tracking number on this page. You can also find your status and a tracking info in email, which has been sent automatically when the order is shipped.
We are not responsible for any kind of payments, fees or taxes in your state/country. Please, consider, that you pay for item and shipping. Any other fees / taxes provided by the law in your country are on the buyers.
Usually if everything goes fine, your item arrives in around 2 weeks after we’ve sent it. Please, note that we can not influence customs in your country and sometimes shipping may take 3-5 weeks. Also, there are several months when shipping companies are overloaded and shipping may be delayed from 2 weeks to 4-5 weeks. Those are September, October, November, December, January. If your order was placed at this time, please, consider that your package may be delayed and not trackable for 10-15 days while passing customs.
When your package passing your country, tracking information is not updated for several days. Usually it takes about 1-5 days to pass the customs. But when customs are overloaded (end of the year), it may take about 2 weeks.
Usually we need several days or weeks to create an item, depending on how big and difficult it is. But the average time for every model it's 2 weeks (per order), times may change depending on the type of orders and how much orders are behind you .
Sometimes due to different reasons your package may arrive damaged and item broken. In such cases contact us and we send you a new item!
We do cancellation in 2 days after the order was placed and do a full refund. If you would like to cancel your order after 2 days have passed, please, consider that if we have already started production of your item, we may return not whole amount.
Right now for international order we only use Stripe and PayPal. If you would like to pay other way – please, contact us directly.